This one-hour online learning module provides an overview of the key concepts, benefits and principles of an effective quality management system (QMS) based on the ISO 9001:2008 quality management standard. It also introduces guidelines for the successful implementation of a QMS in aviation weather service agencies. Although primarily aimed at management personnel responsible for implementing, monitoring, and updating QMS processes, it also provides a basic introduction to QMS suitable for all agency staff. The first part of this module provides a general overview, introduces key concepts and terms, and describes the benefits of QMS implementation. The second part outlines 12 key steps for successful QMS implementation, including important tips, examples and critical success factors.
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